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Veritas support failure

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I need a solution

I created a support ticket on the 10th of March regarding a problem with the creation of a recovery disk under SSR 2013 fixpack 4.

I am have being pinged by my 5th 'service engineer'.

Each of them follow this procedure :

- Hi, I am x and will be taking over this case. Give me a couple of days to review the case.

- A request by me for an update

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